Patients at the Royal United Hospitals Bath can still connect with their loved ones even with COVID-19 visiting restrictions in place thanks to the Trust introducing a mobile phone on every ward.
Since providing the service, many patients have been able to keep in touch with their families, including those who find it difficult to use technology, with staff on hand to help them.
“We recognise this is a difficult time for all our patients, their families and carers, and as visiting is currently restricted we want to do everything we can to keep our patients connected with their loved ones,” said Sharon Manhi, Lead for Patient and Carer Experience. “Having these mobile phones not only provides relief to patients, they also provide great comfort to their loved ones.
“We have also set up a messaging service to help patients and families keep in touch. So far over 40 messages have been sent to us from families and we write them out on a lovely card which is delivered to the ward by our in-house postal service.”
With the use of Whatsapp video messaging via the hospital’s free Wi-Fi, staff are seeing the positive impact that video and phone calls are having on their patients.
Helen Slocombe, ward manager on Combe ward, added, “The phones are of great value to our patients. Earlier in the week we’ve witnessed some very emotional and heart-warming conversations between patients and their loved ones.”
Families wishing to send a message to their loved one should email their message to email hidden; JavaScript is required or call 01225 826984. You will need to provide the patient’s name, date of birth, location or ward if known, your details and your relationship to the patient.
For more information visit www.ruh.nhs.uk